3 What we may collect
3.1 Personal data, or personal information, means any information about an individual from which that
person can be identified. It does not include data where the identity has been removed (anonymous data).
3.2 We may collect, use, store and transfer different kinds of personal data about you which we have
grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier. When you email, phone,
live chat or otherwise, we may collect information such as your first name, last name, email address and
phone number.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our
third parties and your communication preferences.
- Cookies Data like many websites, we use "cookies" to enhance your experience and gather information
about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for
information about cookies and how we use them and what kind.
- Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of
the Website, compile reports on activity, collect demographic data, analyse performance metrics, and
collect and evaluate other information relating to our Website and internet usage. These third parties
use cookies and other technologies to help analyse and provide us the data. By accessing and using the
Website, you consent to the processing of data about you by these analytics providers in the manner and
for the purposes set out in this Privacy Policy.
3.3 We also collect, use and share Aggregated Data such as statistical or demographic data for any
purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law
as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage
Data to calculate the percentage of users accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat
the combined data as personal data which will be used in accordance with this Privacy Policy.
3.4 We do not collect any Special Categories of Personal Data about you (this includes details about
your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and genetic and biometric data). Nor do we
collect any information about criminal convictions and offences.
3.5 Under GDPR we will ensure that your personal data is processed lawfully, fairly, and
transparently, without adversely affecting your rights. We will only process your personal data if at least
one of the following basis applies:
- a) You, or your employer, have given consent to the processing of your personal data for one or more
specific purposes;
- b) processing is necessary for the performance of a contract to which you, or your employer, are a
party or in order to take steps at the request of you prior to entering into a contract;
- c) processing is necessary for compliance with a legal obligation to which we are
subject;
- d) processing is necessary to protect the vital interests of you or of another
natural person;
- e) processing is necessary for the performance of a task carried out in the public
interest or in the exercise of official authority vested in the controller; and/or
- f) processing is necessary for the purposes of the legitimate interests pursued by
us or by a third party such as our financial payments, except where such interests are overridden by the
fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
3.6 If we receive personal information in the course of providing our Services to you from another
data subject, we expect you to have complete responsibility for ensuring that the contents of this Privacy
Policy are brought to their attention and you have obtained their consent in the process.
3.7 In some instances, it may be appropriate for us to combine your information with other
information that we may be holding about you, such as combining your name with your geographic location or
your browsing or purchasing history.
4 How we may collect and use your data
4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect,
store and use your personal information by way of different methods to collect data from and about you
including through:
- Information provided by your employer in order to perform data and reporting services.
- Direct interactions.
- You may give us your information by filling in forms via our Website or by
corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- a) present Website content;
- b) use any of our Services;
- c) create an account on our Website;
- d) subscribe to our Services or publications;
- e) request marketing to be sent to you;
- f) enter a competition, promotion or survey; or
- g) give us some feedback.
4.2 In addition to the above, we may use the information in the following ways:
- a) Carry out our contracts with you, or your employer.
- b) Provide the relevant Services to you, or your employer
- c) To personalise your Website experience and to allow us to deliver the type of
content and product offerings in which you are most interested.
- d) To administer a contest, promotion, survey or other site feature.
- e) If you have opted-in to receive our e-mail newsletter, we may send you periodic
e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can
you opt-out, remove or modify information you have provided to us?" section below. If you have not
opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or
participate in other site features such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive e-mail communications from us.
- f) Present Website content effectively to you.
- g) Provide information, and services that you request, or (with your consent) which
we think may interest you.
- h) Tell you our charges.
4.3 If you are already our customer, we will only contact you electronically about things similar to
what was previously sold to you.
4.4 If you are a new customer, you will only be contacted if you agree to it.
4.5 We may keep a record of those links which are used the most to enable us to provide the most
helpful information but we agree to keep such information confidential and you will not be identified from
this information.
4.6 In addition, if you don’t want us to use your personal data for any of the other reasons set out
in this section in 5, you can let us know at any time by contacting us at
[email protected], and we will
delete your data from our systems. However, you acknowledge this will limit our ability to provide the best
possible products and services to you.
4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and
we will be limited in the products and services we can provide you if you don’t provide your personal data
in these cases.
4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
- a) Where we need to perform the contract we are about to enter into or have entered
into with you.
- b) Where it is necessary for our legitimate interests (or those of a third party)
and your interests and fundamental rights do not override those interests.
- c) Where we need to comply with a legal or regulatory obligation
4.9 Generally we do not rely on consent as a legal basis for processing your personal data other than
in relation to our marketing communications or sending third party direct marketing communications to you
via email or text message. You have the right to withdraw consent to marketing at any time by contacting us
at
[email protected], and we will either delete your data from our systems or move your data to our
“unsubscribe list”. However, you acknowledge this will limit our ability to provide the best possible
services to you.
4.10 As already indicated above, with your permission and/or where permitted by law, we may also use
your data for marketing purposes which may lead to us contacting you by email and/or telephone with
information, news and offers on our Services. We agree that we will not do anything that we have not agreed
to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all
reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR
and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and
2015.